These Terms of Service ("Terms") govern your access to and use of Snapdm, including its website, mobile applications, dashboard, software, automation tools, messaging workflows, creator and brand marketplace, Campaign tools, advertising tools, AI tools, analytics, billing features, and related products and services (collectively, the "Service" or "Platform").

Snapdm is operated by ONE WEBSOFT PRIVATE LIMITED ("Snapdm", "we", "us", or "our").

By creating an account, accessing or using the Service, connecting a social media account, purchasing a subscription, creating or participating in a Campaign, submitting Content, receiving or making payments, or using any Snapdm feature, you agree to these Terms.

If you do not agree to these Terms, you must not access or use Snapdm.

1. Who May Use Snapdm

You may use Snapdm only if you are legally able to enter into a binding agreement.

You are responsible for ensuring that your use of Snapdm complies with all applicable laws, regulations, platform rules, advertising requirements, third-party terms, and contractual obligations that apply to you, your business, your Content, your audience, your Campaigns, and your connected accounts.

If you use Snapdm on behalf of a company, agency, client, Brand, Creator, or other organization, you represent that you have authority to accept these Terms and manage the relevant accounts or Services on that organization's behalf.

You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

2. What Snapdm Does

Snapdm provides technology and software tools that help users manage social-media automation, messaging, content, marketing, creator collaborations, advertising, Campaigns, analytics, and related workflows.

Depending on your plan, account type, eligibility, location, and product availability, Services may include:

• Comment-to-DM automation;

• DM automation workflows;

• Story-reply automation;

• Keyword-based automation;

• Lead collection and contact management;

• Link tracking and analytics;

• Creator and Brand workspaces;

• Creator profiles;

• Brand Campaigns;

• Creator–Brand collaboration;

• Campaign management;

• Scheduling and publishing tools;

• Content workflow tools;

• AI-powered tools;

• Script and caption generation;

• Content planning and repurposing;

• Competitor analysis;

• Advertising and Ads OS;

• Views, Leads, Sales, and other Campaign objectives;

• Team, account, and workspace management;

• Subscription and billing management;

• Training, templates, and product education; and

• Other Services introduced by Snapdm from time to time.

Snapdm does not operate your social-media account on its own. You choose which accounts to connect, what automations to create, what messages to send, and how available features are configured.

Snapdm may add, modify, limit, suspend, replace, or remove features or Services from time to time, including for security, compliance, product improvement, technical reasons, or changes to third-party platforms.

3. Definitions

For purposes of these Terms:

3.1 "Creator"

A person or entity that creates Content, participates in Campaigns, promotes products or services, or provides creator-related services through Snapdm.

3.2 "Brand"

A business, advertiser, agency, organization, or other person or entity that creates, funds, manages, participates in, or promotes a Campaign through Snapdm.

3.3 "Campaign"

A marketing, advertising, promotional, creator collaboration, views, leads, sales, or other campaign created, published, managed, or administered through Snapdm.

3.4 "Campaign Budget"

The amount of Credit or funds allocated by a Brand to a Campaign.

3.5 "Credit"

Prepaid funds, balance, or other monetary value made available through Snapdm for use toward applicable Services or Campaigns.

3.6 "Content"

Any text, image, video, audio, design, advertisement, script, caption, file, data, social-media material, AI-generated output, Deliverable, message, or other material uploaded, submitted, generated, created, or otherwise made available through Snapdm.

3.7 "Deliverables"

The Content, services, posts, stories, videos, leads, sales, views, or other requirements a Creator is required to provide under a Campaign.

3.8 "User Content"

Content, messages, keywords, automations, media, links, workflows, templates, and other materials created or uploaded by a user through Snapdm.

4. Account Creation and Responsibilities

To use certain features, you may need to create an account and provide accurate information, which may include your name, email address, phone number, business details, workspace details, identity information, tax information, payout information, and billing information.

You agree to:

• Provide accurate and current information;

• Keep your password and login credentials confidential;

• Immediately notify Snapdm if you suspect unauthorized access;

• Maintain accurate billing, contact, identity, and payout information;

• Use Snapdm only for lawful and authorized purposes; and

• Be responsible for all users, team members, clients, contractors, or other persons who access Snapdm through your account or workspace.

Snapdm may refuse, suspend, restrict, or terminate access if we reasonably believe your account is being used in a manner that violates these Terms, applicable law, third-party platform rules, or the security or integrity of the Service.

5. Verification and KYC

Certain Services may require identity verification, KYC, business verification, social-account verification, payment verification, address verification, tax information, or other documentation.

You agree to provide accurate and authentic information and documents when requested.

Snapdm may restrict access to Campaigns, payouts, Credits, advertising features, or other Services until applicable verification requirements are completed.

Snapdm may conduct additional verification or request additional information where reasonably necessary to prevent fraud, comply with law, resolve disputes, process payments, or protect the Platform.

6. Connected Accounts and Permissions

When you connect a social-media or other third-party account, you authorize Snapdm to access and process the account information necessary to provide the features you enable.

Depending on the permissions granted and features used, this may include account metadata, posts, comments, messages, story replies, automation triggers, media identifiers, conversations, analytics, contacts, and related information.

You are responsible for:

• Ensuring you have the right to connect the account;

• Ensuring your automations comply with applicable platform rules;

• Reviewing automation messages before enabling them;

• Monitoring account activity;

• Disabling workflows when necessary;

• Maintaining current permissions and access; and

• Keeping connected accounts properly authorized.

If a connected account is disconnected, expires, becomes restricted, or is no longer authorized, certain features may stop working until the connection is restored.

7. Relationship With Third-Party Platforms

Snapdm may integrate with third-party platforms, including Meta, Instagram, Facebook, payment providers, analytics providers, notification providers, hosting providers, and other technology services.

Your use of third-party platforms remains subject to their own terms, policies, API rules, permissions, limits, review processes, and enforcement decisions.

You agree that:

• You are responsible for complying with Instagram, Meta, and other applicable platform rules;

• You will only connect accounts that you own or are authorized to manage;

• You will not use Snapdm to bypass platform restrictions, API limits, anti-spam rules, or security controls;

• Third-party platform changes may affect Snapdm functionality; and

• Snapdm is not responsible for actions taken by third-party platforms.

Third-party actions may include account restrictions, reduced reach, permission revocation, API limitations, suspension, takedowns, disconnections, failed delivery, delays, policy enforcement, or account bans.

Snapdm is an independent software service. References to Instagram, Meta, Facebook, or other third-party platforms do not mean that Snapdm is owned by, operated by, endorsed by, or officially controlled by those third parties unless expressly stated by Snapdm.

8. Creator Accounts and Marketplace

Creators may create profiles, connect eligible social-media accounts, complete applicable verification, and become eligible to discover and participate in Campaigns.

Campaign visibility or eligibility does not guarantee:

• Selection by a Brand;

• Participation;

• Campaign approval;

• Payment;

• Earnings;

• Future Campaign opportunities; or

• Any particular level of income.

Snapdm may determine or modify Campaign eligibility based on factors including profile information, connected account information, Content, audience information, Campaign requirements, verification status, compliance history, availability, and other legitimate platform criteria.

9. Brand Accounts

Brands may use Snapdm to create Campaigns, discover or collaborate with Creators, advertise products or services, manage Campaigns, and use other available Services.

A Brand represents and warrants that:

• It has authority to promote the products or services included in its Campaign;

• Campaign information is accurate and not misleading;

• It has the necessary rights to its trademarks, images, videos, products, and other Campaign materials;

• Its Campaign complies with applicable law;

• Its Campaign does not knowingly infringe third-party rights; and

• It will comply with applicable advertising, consumer-protection, intellectual-property, privacy, disclosure, and other requirements.

10. Campaign Creation and Publication

Brands may create Campaigns using Snapdm's Campaign tools.

A Brand is responsible for reviewing all Campaign information before publication, including:

• Campaign requirements;

• Campaign Budget;

• Deliverables;

• Creator eligibility requirements;

• Deadlines;

• Product information;

• Content requirements;

• Review requirements; and

• Other Campaign conditions.

Snapdm may establish minimum budgets, fees, eligibility requirements, Campaign formats, spending requirements, or other conditions.

Snapdm may review a Campaign before publication and may approve it, reject it, request changes, or request clarification.

A Campaign is not considered approved merely because a Brand has created or submitted it.

11. Campaign Credit

A Brand may be required to add sufficient Credit before publishing a Campaign.

Credit assigned to a Campaign is not permanently reserved or locked solely because the Campaign has been published.

Subject to applicable Campaign rules and Snapdm's systems, unused or available Credit may be used for another Campaign.

Campaign Credit may be used, adjusted, released, reallocated, or otherwise handled based on Campaign activity and Snapdm's applicable policies.

If a Campaign is cancelled, rejected, suspended, completed, or otherwise becomes inactive, Snapdm may determine how unused Credit is handled.

Where appropriate, unused Credit may be returned to the Brand's available Credit balance and may then be used for another Campaign.

However, return of Credit is not guaranteed.

If Snapdm determines that a Brand has violated these Terms, Campaign requirements, applicable law, or Snapdm policies, Snapdm may retain, adjust, restrict, or otherwise determine the treatment of some or all applicable Credit, subject to applicable law.

12. Published Campaigns and Campaign Changes

A Brand must carefully review its Campaign before publishing it.

Once a Campaign has been published and a Creator has participated in the Campaign, the Brand may not unilaterally edit or materially change the Campaign requirements.

This includes material changes to:

• Deliverables;

• Compensation;

• Deadlines;

• Content requirements;

• Product requirements; or

• Other material Campaign conditions.

If a change becomes necessary after Creator participation, the Brand may submit the requested change to Snapdm for review.

Snapdm may:

• Approve the change;

• Reject the change;

• Request clarification;

• Request additional information;

• Require a new Campaign;

• Modify the Campaign where appropriate; or

• Take another reasonable administrative action.

13. Creator Participation

A Creator participating in a Campaign agrees to comply with:

• Campaign requirements;

• Deliverables;

• Deadlines;

• Content specifications;

• Brand requirements;

• Snapdm policies;

• Applicable advertising and disclosure requirements; and

• Applicable law.

Creators must not knowingly submit fraudulent, misleading, copied, infringing, unauthorized, or otherwise prohibited Content.

A Creator is responsible for ensuring that submitted Deliverables satisfy the applicable Campaign requirements.

14. Drafts, Revisions and Resubmissions

Depending on the Campaign, Deliverable, and Campaign stage, a Creator may be permitted or required to submit a draft for review.

Where changes are requested, the Creator may be permitted to submit another draft or revised Deliverable.

The number of permitted revisions or resubmissions is not necessarily fixed and may be two or more depending on the Campaign stage, requirements, Deliverable, Brand requirements, and Snapdm's requirements.

A Brand or Snapdm may reject a submission where it does not satisfy the applicable requirements.

A Creator does not have an unlimited right to revise or resubmit Content.

15. Brand Review Rights

A Brand may review Creator submissions and Deliverables during applicable Campaign stages.

Subject to the Campaign requirements, a Brand may:

• Approve a submission;

• Reject a submission;

• Request changes;

• Request clarification;

• Request additional information; or

• Take another action permitted by the Campaign.

Brand requests must remain reasonably connected to the Campaign requirements.

A Brand must not use the review process to materially expand a Creator's obligations beyond the agreed Campaign requirements without appropriate approval.

16. Brand Review Deadlines

Snapdm may specify a period within which a Brand must review a Creator submission or complete another required Campaign action.

The Brand is responsible for completing the required action within the applicable period.

If a Brand fails to take the required action within that period, Snapdm may take reasonable administrative action on behalf of the Brand to keep the Campaign moving and protect the integrity of the Campaign.

Depending on the circumstances, Snapdm may:

• Approve or reject a submission;

• Request changes or clarification;

• Move the Campaign to its next stage;

• Determine the status of a Deliverable;

• Close or cancel the Campaign;

• Release or reallocate applicable Credit; or

• Take another reasonable action permitted under these Terms.

Any such action is taken for Campaign administration and does not make Snapdm the legal agent, employer, partner, or representative of the Brand.

17. Snapdm Review, Moderation and Approval Rights

Snapdm reserves the right to review, moderate, approve, reject, restrict, suspend, remove, or request changes or clarification regarding any:

• Brand;

• Creator;

• Campaign;

• Deliverable;

• Content;

• Advertisement;

• Product or service;

• Account;

• Payment;

• Payout;

• Credit; or

• Other activity conducted through the Platform.

Snapdm may exercise these rights at any stage, including:

• Before Campaign publication;

• After publication;

• Before or after Creator participation;

• During Content review;

• Before payout;

• After Deliverable submission;

• During a dispute; or

• After Campaign completion.

Snapdm may request evidence, documents, verification, clarification, or other information from a Brand or Creator.

Snapdm may, where reasonably appropriate:

• Approve;

• Reject;

• Request changes;

• Request clarification;

• Hold a payment;

• Reject a payout;

• Suspend a Campaign;

• Cancel a Campaign;

• Restrict an account;

• Reallocate applicable Credit; or

• Terminate an account.

Snapdm will exercise these rights in accordance with applicable law and its legitimate interests in maintaining the safety, integrity, fairness, security, and operation of the Platform.

Snapdm's review or approval does not constitute an endorsement, guarantee, certification, or warranty of a Brand, Creator, product, service, Content, Campaign, or Deliverable.

18. Creator Payouts

A Creator does not automatically become entitled to payment merely by participating in a Campaign or submitting a Deliverable.

Creator payouts are subject to the applicable Campaign requirements and Snapdm's approval for payout.

Before approving a payout, Snapdm may review:

• Campaign completion;

• Deliverables;

• Brand feedback;

• Creator compliance;

• Campaign requirements;

• Account activity;

• Fraud or abuse indicators;

• Unauthorized activity;

• Disputes;

• Applicable policies; and

• Other information reasonably relevant to the payout.

Snapdm may approve, reject, hold, delay, or otherwise determine the status of a payout based on the circumstances.

19. Creator Payout Processing — T+2 Business Days

Once Snapdm approves a Creator payout, the payout will generally be processed on a T+2 business-day basis.

For purposes of this provision, "T" means the date on which Snapdm approves the payout.

The T+2 period means two business days following the payout approval date.

The T+2 period refers to Snapdm's payout-processing timeline and does not guarantee the exact time when funds will be credited to a Creator's bank account or payment account.

Actual receipt may be affected by:

• Banking systems;

• Payment providers;

• Public holidays;

• Incorrect payout information;

• Compliance checks;

• Technical issues;

• Regulatory requirements; or

• Circumstances outside Snapdm's reasonable control.

Creators are responsible for providing accurate and valid payout information.

20. Payout Rejection, Hold and Forfeiture

Snapdm may reject, hold, delay, suspend, or cancel a payout where it reasonably determines that a Creator has:

• Violated these Terms;

• Violated Campaign requirements;

• Submitted fraudulent or misleading Deliverables;

• Performed unauthorized work;

• Used unauthorized methods;

• Manipulated Campaign metrics;

• Engaged in fraud or abuse;

• Failed to complete required Deliverables;

• Used Content without appropriate rights;

• Materially breached Campaign requirements; or

• Otherwise failed to satisfy the conditions applicable to payment.

Where a violation is established, Snapdm may determine whether any amount remains payable to the Creator, subject to applicable law.

Snapdm may request clarification or supporting information before making a final determination.

21. Unauthorized Work

Creators must not perform additional or materially different work outside the authorized Campaign requirements and then claim payment for such work unless the additional work has been properly authorized.

Snapdm may reject payment for unauthorized work.

Brands must not materially expand a Creator's obligations beyond the agreed Campaign requirements without appropriate authorization.

22. Physical Products and Creator Addresses

Some Campaigns may involve the shipment of physical products, samples, merchandise, equipment, or other items to Creators.

Where shipment is required, a Brand may request the Creator's shipping address through the Snapdm Platform.

Creators must provide accurate shipping information when required for Campaign fulfillment.

The Brand and Creator will be responsible for shipping-related costs, return shipping, customs, duties, or other delivery expenses according to the applicable Campaign terms.

Snapdm does not guarantee:

• Product availability;

• Delivery times;

• Delivery success;

• Product quality;

• Product condition;

• Product authenticity; or

• Return delivery.

Brands must use Creator address information obtained through Snapdm only for legitimate Campaign-related purposes and must not use it for unrelated marketing, solicitation, harassment, or other unauthorized purposes.

23. Product Returns

Where the applicable Campaign requires a Creator to return a physical product, the Creator must comply with the applicable return instructions and deadlines.

If a Creator fails to return a product as required, Snapdm may review the circumstances.

Following review, Snapdm may take appropriate action, including:

• Holding a payout;

• Rejecting a payout;

• Restricting Campaign participation;

• Suspending the Creator account;

• Blocking the Creator from Snapdm; or

• Taking another action permitted by these Terms and applicable law.

24. Brand Cancellation

Once a Creator has participated in a Campaign, the Brand may not unilaterally cancel or materially alter the Campaign in a manner that defeats the agreed Campaign requirements or materially prejudices the Creator.

A cancellation request after Creator participation may be subject to Snapdm review.

Snapdm may determine the appropriate treatment of the Campaign, including whether:

• The Campaign continues;

• The Campaign is cancelled;

• Deliverables continue;

• Credit is released or reallocated;

• A payout is made; or

• Another appropriate action is taken.

25. Campaign Disputes

Where a dispute arises between a Brand and Creator regarding a Campaign, either party may use the dispute process made available by Snapdm.

Snapdm may request:

• Content;

• Deliverables;

• Messages;

• Documents;

• Shipping information;

• Payment information;

• Evidence;

• Screenshots; or

• Other relevant information.

Snapdm will review the dispute and determine an appropriate course of action based on the applicable Campaign requirements, these Terms, Snapdm policies, available evidence, and applicable law.

Snapdm may:

• Approve or reject a Deliverable;

• Request changes or clarification;

• Approve or reject a payout;

• Hold a payout;

• Release or reallocate Credit;

• Close a Campaign;

• Restrict an account; or

• Take another reasonable action.

Snapdm's dispute review does not make Snapdm a guarantor of either party's performance.

26. Advertising and Ads OS

Snapdm may provide advertising and Campaign-management functionality through Ads OS or other advertising Services.

Depending on availability, Brands may select Campaign objectives such as:

• Views

• Leads

• Sales

Brands may set applicable Campaign Budgets and other Campaign parameters.

Advertising performance may depend on factors outside Snapdm's control, including:

• Third-party platforms;

• Algorithms;

• Audience behavior;

• Market conditions;

• Content;

• Targeting;

• Tracking;

• Attribution; and

• Technical availability.

Snapdm does not guarantee any particular number of views, leads, sales, conversions, revenue, engagement, or other business results unless expressly agreed otherwise.

27. AI and Automated Tools

Snapdm may provide AI-powered and automated tools, including tools for:

• Script writing;

• Content ideas;

• Captions;

• Content calendars;

• Competitor analysis;

• Video or content repurposing;

• SEO-related content;

• Marketing assistance;

• Campaign assistance; and

• Other AI-powered functionality.

AI-generated output may contain errors, omissions, inaccuracies, outdated information, or unsuitable recommendations.

Users are responsible for reviewing and validating AI-generated output before publishing, submitting, advertising, or relying upon it.

Snapdm does not guarantee that AI-generated output is:

• Accurate;

• Original;

• Non-infringing;

• Legally compliant;

• Suitable for a particular purpose; or

• Free from errors.

The user remains responsible for the final Content and decisions made using AI tools.

28. User Content and Automation Messages

You retain ownership of the Content, messages, keywords, automations, media, links, workflows, templates, and other materials you create or upload through Snapdm.

By using Snapdm, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and use User Content only as reasonably necessary to:

• Operate the Service;

• Provide requested features;

• Operate Campaigns;

• Process Deliverables;

• Provide support;

• Maintain security;

• Prevent fraud and abuse;

• Analyze and improve the Service; and

• Comply with applicable law.

You represent that you have the necessary rights and permissions to use and process User Content through Snapdm.

You are solely responsible for:

• The accuracy and legality of your User Content;

• Messages and replies sent through your automations;

• Products, offers, claims, promotions, links, and Content you send to users;

• Obtaining required consent from message recipients;

• Handling customer inquiries, complaints, opt-outs, and legal requests; and

• Ensuring your Content complies with applicable law and platform rules.

29. Intellectual Property

Snapdm, including its software, dashboard, mobile applications, website, designs, features, branding, templates, workflows, documentation, logos, technology, and other materials, is owned by Snapdm or its licensors and is protected by applicable intellectual-property laws.

Subject to these Terms, Snapdm grants you a limited, non-exclusive, non-transferable, revocable license to access and use Snapdm for your authorized business or creator workflow during the applicable period of your account or subscription.

You may not, unless expressly permitted by law or by Snapdm in writing:

• Copy;

• Modify;

• Distribute;

• Sell;

• Lease;

• Sublicense;

• Reverse engineer;

• Decompile;

• Scrape;

• Create derivative works from; or

• Otherwise exploit

Snapdm or its proprietary materials.

30. Feedback

If you provide feedback, suggestions, ideas, feature requests, or recommendations regarding Snapdm, you grant Snapdm the right to use them without restriction or compensation.

Snapdm is not required to treat feedback as confidential.

31. Acceptable Use

You agree not to use Snapdm to:

• Violate any law, regulation, third-party right, or platform policy;

• Send spam or unsolicited messages;

• Send deceptive messages;

• Harass or abuse users;

• Impersonate another person, Brand, platform, or organization;

• Mislead users about your identity, offers, products, pricing, or relationship with a platform;

• Collect personal data without appropriate rights, notice, consent, or legal basis;

• Send malware, phishing messages, scams, fraudulent promotions, or misleading links;

• Promote illegal goods or restricted services;

• Promote adult exploitation, hate, violence, or harmful activity;

• Circumvent security measures, rate limits, API restrictions, anti-abuse systems, or usage limits;

• Reverse engineer, scrape, copy, resell, sublicense, or redistribute Snapdm without authorization;

• Attempt unauthorized access to Snapdm, another user's account, or any third-party system;

• Manipulate Campaign views, leads, sales, clicks, conversions, or other performance metrics;

• Submit fraudulent Deliverables;

• Perform unauthorized Campaign work and claim payment;

• Provide false or misleading identity, business, Campaign, or payment information;

• Abuse Creator or Brand information obtained through Snapdm;

• Use automation in a manner that may damage platform trust, recipient safety, user experience, or Snapdm infrastructure; or

• Use Snapdm in a way that may reasonably trigger third-party platform enforcement because of misuse, spam, mass messaging, deceptive engagement, or policy violations.

Snapdm may suspend or terminate accounts, Campaigns, automations, workspaces, or specific features if misuse has occurred or continued access creates legal, platform, security, operational, or reputational risk.

32. No Guarantee of Results

Snapdm provides software, automation, marketplace, advertising, AI, and Campaign infrastructure.

We do not guarantee:

• Follower growth;

• Sales;

• Revenue;

• Leads;

• Views;

• Reach;

• Engagement;

• Conversions;

• Creator earnings;

• Campaign acceptance;

• Creator participation;

• Brand approval;

• Message delivery;

• Platform permission approval;

• Platform account safety;

• Avoidance of restrictions or bans;

• AI results;

• Campaign performance; or

• Any specific business result.

Results depend on many factors outside our control, including Content, offers, audience, account history, platform policies, message quality, compliance practices, market conditions, third-party systems, algorithms, Creator performance, Brand actions, and user behavior.

33. Plans, Subscriptions and Billing

Snapdm may offer:

• Free plans;

• Paid plans;

• Trials;

• Promotional offers;

• Monthly subscriptions;

• Annual subscriptions;

• Add-ons; and

• Usage-based Services.

Available plans, features, limits, prices, billing cycles, and payment methods may vary by platform, region, account type, offer, and availability.

Paid features may require an active subscription.

If your subscription expires, is cancelled, fails payment, is refunded, or is downgraded, access to paid features may be reduced, suspended, or limited according to your plan status.

Snapdm may change plan names, pricing, features, limits, or billing terms from time to time, subject to applicable law and the terms shown at checkout or renewal.

34. Apple App Store Subscriptions

If you purchase a Snapdm subscription through the Apple App Store or inside the iOS application, payment will be processed by Apple through Apple In-App Purchase.

For Apple App Store subscriptions:

• Subscription title, duration, and price are shown before purchase;

• Subscriptions may renew automatically unless cancelled;

• Your Apple Account may be charged for renewal according to Apple's rules;

• You can manage or cancel subscriptions through your Apple Account settings;

• Refund requests for Apple purchases are handled by Apple according to Apple's policies;

• Snapdm cannot directly cancel, refund, or modify Apple-managed subscriptions outside Apple's available mechanisms; and

• Apple's App Store terms, standard EULA, and applicable policies may apply.

If there is a conflict between these Terms and Apple's required App Store terms for Apple-managed purchases, Apple's required terms will apply to the extent required by Apple.

35. Web, Android and Other Payment Methods

For purchases made outside the Apple iOS application, Snapdm may use payment providers such as Razorpay or other third-party processors.

Payments may be subject to the terms, fees, taxes, refund rules, and processing timelines of the relevant payment provider.

You authorize Snapdm and its payment processors to charge applicable fees, taxes, and other charges for the plan or Service you select.

Snapdm does not store full card numbers, UPI details, or complete payment instrument information. Payment information may be handled by third-party payment providers according to their own terms and privacy policies.

36. Campaign Payments and Commercial Arrangements

Snapdm may charge Brands, Creators, or other users fees for Services, Campaigns, transactions, subscriptions, advertising, or other functionality.

Applicable pricing may be presented through the Platform, checkout process, Campaign creation flow, subscription page, invoice, or other applicable communication.

Snapdm may introduce, modify, or restructure fees and pricing from time to time.

Snapdm may maintain internal commercial arrangements, platform fees, commissions, margins, service charges, or other commercial economics relating to Campaigns and Services.

Unless disclosure is required by applicable law or expressly stated by Snapdm, users are not entitled to disclosure of Snapdm's internal commercial arrangements or calculations.

37. Cancellation, Renewal and Refunds

You may cancel your subscription according to the cancellation method available for the platform through which you purchased.

For iOS App Store subscriptions, cancellation must be managed through your Apple Account settings.

For web or Android subscriptions, cancellation may be available through the Snapdm billing dashboard, payment provider portal, or customer support, depending on the payment method.

Cancellation usually takes effect at the end of the current billing period unless otherwise required by law or stated by the payment provider.

Refund eligibility depends on the purchase platform, payment provider, plan terms, applicable law, and Snapdm's Refund Policy.

Refund Policy: https://snapdm.app/refund

Snapdm may refuse refunds where permitted by law if the Service has been used, the billing period has already started, the issue resulted from platform policy enforcement, or the request does not meet the applicable refund terms.

Nothing in these Terms limits mandatory consumer rights applicable to you.

38. Trials and Promotional Offers

Snapdm may offer trials, discounts, coupons, limited-time offers, or promotional pricing.

Such offers may be subject to additional terms, eligibility requirements, duration limits, regional availability, and platform rules.

If a trial converts into a paid subscription, the applicable price and billing cycle will be shown before purchase or according to the applicable checkout process.

Snapdm may modify, suspend, or end trials and promotions where permitted by law.

39. Usage Limits and Fair Use

Plans may include limits on:

• Accounts;

• Automations;

• Messages;

• Workflows;

• Contacts;

• Team members;

• Analytics;

• AI usage;

• Publishing;

• Storage;

• API usage; or

• Other features.

Snapdm may apply fair-use limits, rate limits, abuse-prevention controls, platform-safety controls, and technical restrictions to protect Snapdm, users, connected accounts, third-party platforms, and recipients.

If usage is unusually high, harmful, abusive, risky, or outside normal expected use, Snapdm may limit, throttle, suspend, or require an appropriate plan upgrade.

40. Service Availability and Changes

Snapdm works to keep the Service reliable but does not guarantee uninterrupted, error-free, or always-available access.

The Service may be affected by:

• Maintenance;

• Updates;

• Bugs;

• Internet issues;

• Payment provider issues;

• Hosting provider issues;

• Third-party API changes;

• Meta or Instagram outages;

• Platform permission changes;

• Account disconnections;

• Security incidents; and

• Events outside Snapdm's reasonable control.

Snapdm may modify, disable, suspend, or discontinue parts of the Service at any time, including to comply with law, platform requirements, security needs, technical requirements, or product changes.

41. Beta, Experimental and Preview Features

Some features may be identified as beta, preview, experimental, early access, or similar.

Such features may:

• Be less stable;

• Change frequently;

• Contain errors;

• Be removed;

• Have limited functionality; or

• Not work as expected.

Use of beta or experimental features is at your own risk.

42. Support

Snapdm may provide support through email, in-app support, help pages, chat, documentation, or other channels.

Support availability may vary by plan and region.

Snapdm may request account information, screenshots, logs, or other information to investigate issues.

Do not provide passwords, private tokens, secret keys, or sensitive credentials through support channels.

Support does not include legal advice, platform-policy guarantees, marketing guarantees, custom development, or recovery of third-party accounts unless separately agreed in writing.

Support email: help@snapdmapp.com

43. Privacy

Your use of Snapdm is also governed by our Privacy Policy, which explains how we collect, use, store, share, and protect personal information.

Privacy Policy: https://snapdm.app/privacy-policy

By using Snapdm, you acknowledge that we may process information as described in our Privacy Policy and as reasonably necessary to provide the Service.

Brands and Creators must independently comply with applicable privacy and data-protection requirements when processing information obtained through Snapdm.

44. Account Deletion and Data Retention

You may request deletion of your Snapdm account and associated personal data through the available account deletion process.

In-app path: Settings → Legal → Delete Account

Data deletion request: https://snapdm.app/data-deletion-policy

Snapdm may retain certain information where required or permitted for:

• Legal compliance;

• Tax;

• Billing;

• Fraud prevention;

• Dispute resolution;

• Security;

• Audit;

• Backup;

• Legitimate business purposes; or

• Other lawful purposes.

Deleting a Snapdm account may not cancel an active Apple App Store subscription. Apple subscriptions must be managed through the user's Apple Account settings.

45. Monitoring, Fraud Prevention and Enforcement

Snapdm may use automated systems, manual review, human moderation, fraud-detection mechanisms, and other reasonable methods to protect the Platform and its users.

Snapdm may investigate suspected violations and may:

• Request information;

• Request changes;

• Reject Content;

• Reject Campaigns;

• Suspend Campaigns;

• Hold payments;

• Reject payouts;

• Restrict account functionality;

• Remove Content;

• Suspend accounts; or

• Terminate accounts.

Where immediate action is reasonably necessary to protect users, the Platform, or third parties, Snapdm may take action before completing a full investigation.

Snapdm may subsequently request information or conduct additional review.

46. Suspension and Termination

Snapdm may suspend, restrict, or terminate your access if:

• You violate these Terms;

• You violate third-party platform policies;

• You fail to pay applicable fees;

• Your payment is disputed, reversed, refunded, or charged back;

• Your use creates legal, security, spam, abuse, platform, operational, or reputational risk;

• Snapdm is required to act by law, platform requirements, court order, payment provider, or government authority;

• Snapdm detects suspicious, fraudulent, misleading, or harmful activity;

• You provide false or misleading information; or

• Your continued use creates a material risk to Snapdm, its users, or the Platform.

You may stop using Snapdm at any time.

Certain obligations will survive termination, including payment obligations, intellectual-property rights, Content licenses that need to survive for legitimate purposes, disclaimers, limitations of liability, indemnification, dispute provisions, and other provisions that by their nature should survive termination.

47. Disclaimers

Snapdm is provided on an "as is" and "as available" basis.

To the maximum extent permitted by applicable law, Snapdm disclaims all warranties, express or implied, including warranties of:

• Merchantability;

• Fitness for a particular purpose;

• Non-infringement;

• Availability;

• Accuracy;

• Reliability; and

• Performance.

Snapdm does not warrant that:

• The Service will be uninterrupted or error-free;

• Automations will always run successfully;

• Messages will always be delivered;

• Third-party APIs will remain available;

• Connected accounts will remain approved or unrestricted;

• Analytics will always be perfectly accurate;

• AI-generated output will always be accurate;

• Campaigns will achieve particular results;

• Creators will receive particular earnings;

• Brands will receive particular Campaign results; or

• Any specific business result will occur.

Nothing in these Terms excludes any warranty or legal right that cannot lawfully be excluded.

48. Limitation of Liability

To the maximum extent permitted by applicable law, Snapdm, its directors, officers, employees, contractors, affiliates, suppliers, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of:

• Profits;

• Revenue;

• Customers;

• Goodwill;

• Data;

• Business opportunities;

• Platform access; or

• Anticipated savings.

To the maximum extent permitted by applicable law, Snapdm's total aggregate liability for any claim relating to the Service will not exceed the amount you paid to Snapdm for the applicable Service during the twelve (12) months before the event giving rise to the claim, or INR 10,000, whichever is lower, unless a different limitation is required by applicable law.

Some jurisdictions do not permit certain limitations of liability. In those cases, applicable limitations will apply only to the maximum extent permitted by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

49. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Snapdm, its directors, officers, employees, contractors, affiliates, suppliers, licensors, and service providers from claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from or relating to:

• Your use of the Service;

• Your User Content;

• Your automations, messages, links, offers, advertisements, or Campaigns;

• Your connected accounts;

• Your products or services;

• Your relationship or transactions with another user;

• Your violation of these Terms;

• Your violation of law or third-party rights;

• Your violation of platform terms, API policies, or messaging rules; or

• Your misuse of Snapdm or connected platforms.

50. Governing Law and Jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law rules.

Subject to mandatory consumer-protection laws that may apply to you, the courts located in Patna, Bihar, India will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Service.

Nothing in this section prevents either party from seeking urgent or interim relief from a court of competent jurisdiction where permitted by law.

51. Changes to Snapdm Services

Snapdm is continuously developing its Platform.

We may add, modify, replace, suspend, restrict, or discontinue:

• Features;

• Tools;

• Services;

• Integrations;

• Campaign formats;

• Eligibility requirements;

• Pricing structures;

• Advertising functionality;

• AI functionality; or

• Other Platform functionality.

Such changes may be made to improve the Platform, address security or technical issues, comply with law, respond to third-party changes, or operate and develop the business.

52. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the "Last Updated" date above.

If changes are material, we may provide additional notice through the Service, email, or another reasonable method.

The updated Terms will become effective on the date specified in the updated Terms.

Your continued use of Snapdm after the updated Terms become effective means that you accept the updated Terms, subject to any consent requirements imposed by applicable law.

If you do not agree to updated Terms, you must stop using the applicable Service.

53. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.

Failure by Snapdm to enforce a provision does not constitute a waiver of its right to enforce that provision later.

You may not assign or transfer your rights or obligations under these Terms without Snapdm's prior written consent, except where permitted by law.

Snapdm may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.

These Terms, together with the policies and agreements expressly incorporated into them, constitute the agreement between you and Snapdm regarding the Service.

54. Contact Us

If you have questions about these Terms, your account, Campaigns, payments, payouts, or Snapdm Services, please contact us.

Company:
ONE WEBSOFT PRIVATE LIMITED

Address:
Ground Floor 101, Hanumaan Nagar, Patna, Bihar 800001, India

Support Email:
help@snapdmapp.com

Website:
https://snapdm.app

Terms of Service:
https://snapdm.app/terms-of-service

Privacy Policy:
https://snapdm.app/privacy-policy

Refund Policy:
https://snapdm.app/refund