This Refund & Cancellation Policy ("Refund Policy") explains how refunds, cancellations, Campaign Credits, subscription payments, Campaign-related payments, and other payment-related matters are handled by ONE WEBSOFT PRIVATE LIMITED, operating the Snapdm platform ("Snapdm", "we", "us", or "our").

This Policy forms part of Snapdm's Terms of Service.

By purchasing or using a paid Snapdm Service, subscription, Campaign Credit, advertising Service, or other paid functionality, you agree to this Refund Policy and the applicable Terms of Service.

1. General Refund Principle

Unless otherwise stated in this Refund Policy, the Terms of Service, the applicable Campaign terms, or required by applicable law, payments made to Snapdm are generally non-refundable.

Before making a purchase, you are responsible for reviewing:

• The Service;

• Plan;

• Price;

• Billing period;

• Campaign Budget;

• Credit amount;

• Campaign requirements; and

• Other applicable terms.

Nothing in this Policy limits any mandatory refund, cancellation, or consumer rights that cannot legally be excluded.

2. Subscription Payments

Snapdm may offer monthly, annual, or other recurring subscription plans.

When you subscribe, you authorize Snapdm or the applicable payment provider to charge the payment method associated with your account according to the plan, price, and billing cycle shown at the time of purchase.

Subscription fees are generally non-refundable once charged.

3. Subscription Cancellation

You may cancel your subscription using the cancellation method available for your purchase method.

Cancellation generally stops future renewals but does not automatically refund amounts already charged.

Unless otherwise required by applicable law, you may continue using paid features until the end of the current paid billing period.

After the applicable billing period ends, access to paid features may be reduced, suspended, or removed.

4. Apple App Store Purchases

If you purchase a Snapdm subscription through Apple's App Store or Apple In-App Purchase, Apple processes the payment.

Apple's applicable refund and subscription rules will apply to those transactions.

Snapdm cannot directly issue or control refunds for transactions processed entirely through Apple where Apple controls the payment and refund process.

You may manage or cancel your Apple subscription through your Apple Account settings.

Where a refund request must be submitted to Apple, you should follow Apple's applicable refund process.

5. Web, Android and Other Payments

For purchases made through Snapdm's website, Android application, or other supported payment channels, payments may be processed through Snapdm or third-party payment providers.

Refunds for such transactions are governed by this Policy, the applicable Terms, the relevant payment provider's requirements, and applicable law.

6. When Snapdm May Consider a Subscription Refund

Snapdm may consider a refund on a case-by-case basis in circumstances including:

6.1 Duplicate or Incorrect Charges

Where you were clearly charged more than once for the same transaction due to a billing error attributable to Snapdm or its payment provider.

6.2 Material Service Failure

Where a material technical failure caused by Snapdm results in extended inability to access a paid Service.

Any refund in such circumstances may be assessed based on:

• Duration of the outage;

• Nature of the affected Service;

• Impact on the account;

• Amount paid; and

• Other relevant circumstances.

6.3 Legal Requirement

Where applicable law gives you a mandatory right to a refund, cancellation, cooling-off period, or similar remedy.

6.4 Other Exceptional Circumstances

Snapdm may, at its discretion, consider other exceptional refund requests.

Considering a refund in one case does not create an obligation to provide the same refund in another case.

7. Situations Where Refunds Are Generally Not Provided

Subject to mandatory rights under applicable law, refunds are generally not provided for:

• Change of mind after purchase;

• Failure to use the Service;

• Unused subscription time;

• Partial billing periods after renewal;

• Failure to achieve desired business results;

• Failure to generate leads, sales, views, engagement, or revenue;

• Failure to obtain Creator Campaigns;

• Failure to receive Brand opportunities;

• AI-generated results that do not meet expectations;

• Issues caused by third-party platforms;

• Instagram or Meta account restrictions;

• Instagram or Meta API changes;

• Third-party platform outages;

• Third-party policy violations;

• User's violation of Snapdm Terms;

• User's violation of third-party platform policies;

• Suspension or termination caused by the user's conduct;

• Misuse or abuse of the Service;

• Failure to configure the Service correctly;

• Failure to connect or maintain a third-party account;

• Failure to provide required information; or

• Normal limitations or changes to third-party platforms.

8. Campaign Credit

Brands may be required to add Credit to their Snapdm account or assign Credit to a Campaign.

Campaign Credit is not automatically refundable merely because:

• A Brand changes its mind;

• A Campaign receives fewer applications than expected;

• A Creator does not meet the Brand's expectations;

• A Brand does not use the full Campaign Budget;

• Campaign performance is lower than expected; or

• The Brand decides not to continue the Campaign.

Subject to the Terms of Service and Snapdm's review, unused Credit may be made available for use in another Campaign.

9. Campaign Cancellation and Unused Credit

If a Brand cancels a Campaign, Snapdm may determine how unused Campaign Credit is handled.

Depending on the circumstances, unused Credit may:

• Remain available to the Brand;

• Be returned to the Brand's available Credit balance;

• Be reallocated;

• Be used toward another Campaign; or

• Be retained or restricted where permitted by the Terms and applicable law.

A Campaign cancellation does not automatically create a right to a cash refund.

10. Brand Policy Violations and Credit

If Snapdm determines that a Brand has violated:

• These Terms;

• Campaign requirements;

• Applicable law;

• Advertising requirements;

• Platform policies;

• Snapdm policies; or

• Other applicable requirements,

Snapdm may determine that some or all Campaign Credit will not be returned or refunded, subject to applicable law.

Snapdm may also suspend or terminate the Brand's account or Campaign.

11. Creator Payouts

Creator payouts are not subscription refunds.

A Creator becomes eligible for a payout only after satisfying the applicable Campaign requirements and receiving Snapdm's approval for payout.

Snapdm may review the Campaign, Deliverables, Brand feedback, Creator activity, compliance, disputes, fraud indicators, and other relevant information before approving a payout.

Once approved, Creator payouts are generally processed on a T+2 business-day basis.

For purposes of this Policy, T means the date on which Snapdm approves the payout.

12. Creator Payouts and Refunds

A Creator cannot request a "refund" of a payout because Creator payouts are payments for Campaign-related work rather than subscription purchases.

If a Creator believes a payout has been incorrectly rejected, held, or delayed, the Creator may contact Snapdm support or use the applicable dispute process.

Snapdm may review the matter and determine whether the payout should be:

• Approved;

• Reconsidered;

• Held;

• Rejected; or

• Otherwise handled.

13. Payouts After Policy Violations

Snapdm may reject, hold, delay, or cancel a Creator payout where it reasonably determines that the Creator:

• Violated the Terms;

• Violated Campaign requirements;

• Submitted fraudulent Deliverables;

• Performed unauthorized work;

• Manipulated Campaign results;

• Used unauthorized methods;

• Failed to complete required work;

• Failed to return a required physical product;

• Misrepresented Campaign activity;

• Engaged in fraud or abuse; or

• Otherwise failed to satisfy the applicable payout requirements.

Where a violation is established, Snapdm may determine whether any amount remains payable, subject to applicable law.

14. Brand–Creator Campaign Disputes

If a Brand disputes a Creator's Deliverable or Campaign performance, Snapdm may review the dispute.

Likewise, if a Creator disputes a Brand's rejection, Campaign cancellation, or other action, Snapdm may review the matter.

Snapdm may request:

• Deliverables;

• Drafts;

• Messages;

• Screenshots;

• Campaign requirements;

• Shipping information;

• Payment information;

• Other documents; or

• Other relevant evidence.

After review, Snapdm may determine an appropriate outcome under the Terms, Campaign requirements, applicable policies, and available evidence.

Snapdm's decision may include:

• Approving a Deliverable;

• Rejecting a Deliverable;

• Requesting changes;

• Requesting clarification;

• Approving a payout;

• Rejecting a payout;

• Holding a payout;

• Releasing or reallocating Credit;

• Closing a Campaign;

• Restricting an account; or

• Taking another reasonable action.

15. Physical Products and Shipping

Where a Campaign involves physical products, the Brand and Creator are responsible for the shipping and return obligations specified in the applicable Campaign.

If a Creator receives a product and the Campaign requires the product to be returned, failure to return the product may result in Snapdm reviewing the matter.

Following review, Snapdm may:

• Hold or reject a payout;

• Restrict Campaign participation;

• Suspend the Creator account;

• Block the Creator from Snapdm; or

• Take other action permitted by the Terms and applicable law.

The cost and responsibility for shipping or returning products will depend on the applicable Campaign terms.

16. Advertising and Ads OS

Payments made for advertising Services, including Ads OS Campaigns, are generally non-refundable once the applicable advertising Service has begun or the budget has been committed or spent.

Snapdm does not guarantee:

• Views;

• Leads;

• Sales;

• Conversions;

• Revenue;

• Engagement;

• Reach; or

• Other advertising results.

If an advertising Campaign is cancelled, Snapdm may determine how unused or available Campaign Credit is handled in accordance with the Terms and applicable Campaign rules.

17. AI Services

Payments for AI-powered Services are generally non-refundable merely because an AI-generated result does not meet the user's expectations.

AI output can contain errors, inaccuracies, omissions, or unsuitable recommendations.

Users are responsible for reviewing AI-generated Content before using or publishing it.

18. Third-Party Platform Issues

Snapdm is not responsible for refunds arising solely from actions or failures of third-party platforms, including:

• Instagram;

• Meta;

• Facebook;

• Google;

• YouTube;

• Payment providers;

• Advertising platforms; or

• Other third-party services.

Examples include:

• Account restrictions;

• API changes;

• API outages;

• Permission removal;

• Policy enforcement;

• Platform bans;

• Reduced functionality;

• Algorithm changes; or

• Third-party service interruptions.

This does not limit any refund right that may be required by applicable law.

19. Chargebacks and Payment Disputes

If you believe a charge is incorrect, please contact Snapdm before initiating a chargeback whenever possible.

We will make reasonable efforts to investigate legitimate billing concerns.

Unjustified or fraudulent chargebacks may result in:

• Account suspension;

• Loss of access;

• Cancellation of Services;

• Restriction of Campaign activity;

• Recovery of amounts owed; or

• Other appropriate action.

If you initiate a chargeback while an active dispute is being reviewed by Snapdm, we may provide relevant transaction information to the payment provider or financial institution as permitted by law.

20. Refund Request Process

To request a refund, contact:

Email: help@snapdmapp.com

You may also contact Snapdm through the support mechanism available on the Platform.

Your request should include:

• Account email;

• Transaction ID or payment reference;

• Date of transaction;

• Amount charged; and

• Reason for the refund request.

We may request additional information to verify the transaction and evaluate the request.

Refund requests are reviewed on a case-by-case basis unless a specific refund right applies.

21. Refund Processing

Where a refund is approved, it will generally be issued to the original payment method used for the transaction, unless:

• The payment provider does not support the original method;

• Applicable law requires another method; or

• Another arrangement is expressly agreed.

The time required for the refund to appear in your account depends on the payment provider, bank, card network, or other financial institution.

Snapdm does not control the final processing time of third-party financial institutions.

22. Taxes and Refunds

Where taxes were included in an original transaction, the treatment of taxes upon refund will depend on applicable law and the payment provider's processing requirements.

Snapdm may be required to retain, remit, or adjust certain taxes even where a refund is issued.

23. Account Termination and Refunds

If your account is suspended or terminated because you violated Snapdm's Terms, policies, Campaign requirements, or applicable law, you are generally not entitled to a refund for the remaining subscription period or other unused Services, except where required by law.

Termination does not eliminate amounts already owed to Snapdm.

24. No Refund for Business Results

Snapdm provides technology and infrastructure.

We do not guarantee that your use of Snapdm will generate:

• Revenue;

• Sales;

• Leads;

• Views;

• Followers;

• Engagement;

• Brand collaborations;

• Creator earnings;

• Advertising results; or

• Any other business outcome.

Failure to achieve a desired business outcome does not, by itself, create a refund right.

25. Exceptions Required by Law

Nothing in this Refund Policy is intended to remove or restrict any refund, cancellation, cooling-off, consumer-protection, or other mandatory right that applies to you under applicable law.

Where applicable law provides a greater right than this Policy, the applicable law will prevail.

26. Changes to This Refund Policy

Snapdm may update this Refund Policy from time to time to reflect:

• New Services;

• New Campaign features;

• New payment methods;

• Changes in law;

• Changes in payment providers;

• Changes in business practices; or

• Other operational requirements.

When this Policy is updated, we will update the "Last Updated" date.

For material changes, Snapdm may provide additional notice through the Platform, email, or another reasonable method where appropriate.

27. Contact

For refund, cancellation, billing, Credit, or payment-related questions, contact:

ONE WEBSOFT PRIVATE LIMITED

Email:
help@snapdmapp.com

Address:
Ground Floor 101, Hanumaan Nagar, Patna, Bihar 800001, India

Website:
https://snapdm.app