This Privacy Policy explains how ONE WEBSOFT PRIVATE LIMITED, operating the platform Snapdm ("Snapdm", "we", "us", or "our"), collects, uses, stores, shares, and protects personal information when you use our website, applications, software, marketplace, automation tools, creator and brand services, Campaign tools, advertising services, AI tools, and related Services.

This Privacy Policy applies to information collected through Snapdm's websites, applications, dashboards, products, Services, Campaigns, and other interactions with us.

By using Snapdm, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Snapdm is operated by:

ONE WEBSOFT PRIVATE LIMITED

Registered Address:
Ground Floor 101, Hanumaan Nagar, Patna, Bihar 800001, India

Support Email:
help@snapdmapp.com

Snapdm provides technology and software services including social-media automation, messaging automation, creator and Brand collaboration, Campaign management, advertising, AI-powered tools, analytics, content tools, lead-generation tools, and related Services.

2. Information We Collect

The information we collect depends on how you use Snapdm.

We may collect the following categories of information.

2.1 Account and Registration Information

When you create or maintain a Snapdm account, we may collect:

·        Name;

·        Email address;

·        Phone number;

·        Username;

·        Profile information;

·        Account credentials and authentication information;

·        Profile picture;

·        Business or organization information;

·        Creator profile information;

·        Brand information;

·        Company information;

·        Country or region;

·        Account type;

·        Verification information; and

·        Other information you provide during registration.

3. Creator Information

If you use Snapdm as a Creator, we may collect and process information needed to create and operate your Creator profile and facilitate Campaign participation.

This may include:

·        Creator name;

·        Creator profile;

·        Social-media usernames and profile information;

·        Connected social-media account information;

·        Content category or niche;

·        Audience and engagement information;

·        Campaign participation history;

·        Campaign Deliverables;

·        Brand feedback;

·        Performance information;

·        Verification and KYC information;

·        Tax information where required;

·        Payout information;

·        Bank or payment account details necessary to process payouts;

·        Campaign communication;

·        Dispute information; and

·        Other information you voluntarily provide.

Some Creator information may be visible to Brands where necessary to facilitate Creator discovery, Campaign participation, review, and collaboration.

4. Brand Information

If you use Snapdm as a Brand, we may collect:

·        Name;

·        Contact information;

·        Business name;

·        Business profile;

·        Company information;

·        Website and social-media information;

·        Billing information;

·        Campaign information;

·        Campaign Budgets;

·        Campaign Credit information;

·        Products and services promoted;

·        Campaign Content;

·        Creator interactions;

·        Review and approval information;

·        Payment information;

·        Verification information;

·        Tax information where required; and

·        Other information provided by the Brand.

5. Campaign Information

When you create, participate in, manage, or review a Campaign, Snapdm may process information associated with that Campaign.

This may include:

·        Campaign name and description;

·        Campaign requirements;

·        Campaign Budget;

·        Campaign Credit;

·        Campaign objective;

·        Views, Leads, Sales, or other objectives;

·        Brand information;

·        Creator information;

·        Deliverables;

·        Drafts and revised drafts;

·        Content;

·        Brand feedback;

·        Creator responses;

·        Campaign status;

·        Approvals and rejections;

·        Requests for changes or clarification;

·        Campaign communications;

·        Dispute information;

·        Payment and payout information; and

·        Campaign performance data.

This information is processed to operate, administer, review, secure, and improve Campaigns.

6. Physical Product and Shipping Information

Some Campaigns may involve Brands sending physical products, samples, merchandise, equipment, or other items to Creators.

Where a Brand requests a Creator's shipping address through Snapdm, we may process:

·        Name;

·        Shipping address;

·        City;

·        State;

·        Postal code;

·        Country;

·        Phone number where required for delivery; and

·        Other information reasonably necessary to facilitate delivery.

Shipping information is used to facilitate Campaign-related product delivery and, where applicable, product returns or other Campaign requirements.

Snapdm does not permit shipping information obtained through the Platform to be used for unrelated marketing, solicitation, harassment, or other unauthorized purposes.

7. Social-Media and Third-Party Account Information

Snapdm allows users to connect certain third-party accounts and platforms.

Depending on the integration and permissions you authorize, we may receive information from platforms such as:

·        Instagram;

·        Facebook;

·        Meta;

·        Google;

·        YouTube; and

·        Other supported platforms introduced by Snapdm.

The information available to Snapdm depends on the permissions granted by you and the APIs and functionality provided by the relevant third-party platform.

8. Instagram and Meta Data

When you connect an Instagram or Meta account, Snapdm may process information required to provide the features you enable.

Depending on your configuration and permissions, this may include:

·        Account identifiers;

·        Profile information;

·        Comments;

·        Messages;

·        Replies;

·        Media identifiers;

·        Story-related information;

·        Automation triggers;

·        Messaging information;

·        Engagement information;

·        Analytics;

·        Other information made available through authorized APIs.

We use this information to provide the Snapdm features you request, such as messaging automation, comment-to-DM workflows, lead-generation workflows, analytics, and related functionality.

We do not use Instagram or Meta data for unrelated purposes.

Your use of Instagram and Meta integrations remains subject to applicable Meta and Instagram terms and policies.

9. Google and YouTube Data

Snapdm may allow users to connect Google accounts and YouTube channels through Google OAuth.

Depending on the permissions you grant, we may access:

·        Basic Google profile information;

·        YouTube channel information;

·        Video information;

·        YouTube Analytics information;

·        OAuth authorization information; and

·        Other information made available through authorized Google APIs.

We may use this information to:

·        Connect and identify your YouTube channel;

·        Display channel information inside Snapdm;

·        Display authorized video information;

·        Allow supported video-selection workflows;

·        Display authorized performance metrics;

·        Maintain and troubleshoot the integration; and

·        Provide other features you explicitly enable.

Where Snapdm uses read-only YouTube permissions, we do not use those permissions to upload, edit, delete, like, comment on, or otherwise modify YouTube content.

We do not sell Google or YouTube user data or use Google or YouTube user data for targeted advertising.

OAuth credentials are stored using security measures designed to protect them.

You may disconnect your YouTube account through Snapdm where available or revoke Snapdm's access through your Google Account settings.

After disconnection or revocation, Snapdm will stop making new authorized API requests and will delete, invalidate, or disable stored authorization credentials where appropriate, subject to legitimate legal, security, audit, fraud-prevention, or dispute-related retention requirements.

Snapdm's use of information received from Google APIs is intended to comply with applicable Google API Services requirements, including applicable Limited Use requirements.

10. Payment and Billing Information

When you purchase Snapdm Services, we may process information necessary to administer the transaction.

This may include:

·        Plan information;

·        Subscription status;

·        Billing information;

·        Invoice information;

·        Transaction amount;

·        Payment status;

·        Payment reference;

·        Currency;

·        Refund information;

·        Chargeback information; and

·        Related billing metadata.

Payment card details, UPI information, or other payment credentials may be processed directly by third-party payment providers.

Snapdm does not intentionally store complete payment-card numbers or complete payment credentials where those are handled by our payment providers.

Payment providers may process information according to their own privacy policies and terms.

11. Creator Payout Information

When a Creator becomes eligible for a payout, Snapdm may collect and process information necessary to verify and process the payout.

This may include:

·        Name;

·        Bank account information;

·        Payment account information;

·        Account identifiers;

·        Tax information;

·        KYC information;

·        Transaction information;

·        Payout amount;

·        Payout status;

·        Payment references; and

·        Information required to investigate payment issues or disputes.

Creator payouts are subject to Snapdm's review and approval as described in the Terms of Service.

Once approved, payouts are generally processed on a T+2 business-day basis.

We may retain payout-related information as necessary for payment processing, accounting, taxation, fraud prevention, legal compliance, dispute resolution, and legitimate business purposes.

12. Identity Verification and KYC Information

For certain Services, including Creator payouts, Campaign participation, Brand accounts, or fraud prevention, Snapdm may require identity or business verification.

This may include:

·        Government-issued identification;

·        Date of birth where legally necessary;

·        Address;

·        Business information;

·        Tax information;

·        Bank or payment information;

·        Verification documents;

·        Selfie or identity verification information where required by a verification provider; and

·        Other information necessary to complete verification.

We process such information only for legitimate purposes including verification, fraud prevention, payment processing, compliance, security, and legal obligations.

Where third-party verification providers are used, they may independently process information according to their own terms and privacy policies.

13. Content and User-Provided Information

Snapdm may process Content you upload, create, submit, send, receive, or otherwise make available through the Platform.

This may include:

·        Images;

·        Videos;

·        Audio;

·        Text;

·        Captions;

·        Scripts;

·        Comments;

·        Messages;

·        Links;

·        Campaign Content;

·        Creator Deliverables;

·        Brand materials;

·        Drafts;

·        AI-generated Content;

·        Templates;

·        Workflows;

·        Automation configurations;

·        Forms;

·        Lead information; and

·        Other materials.

We process this information to provide the Services you request and to operate, secure, maintain, and improve Snapdm.

14. Lead and Contact Information

Snapdm may provide lead-generation, messaging, contact-management, or related tools.

Depending on how you use these features, we may process information such as:

·        Name;

·        Username;

·        Social-media identifier;

·        Email address;

·        Phone number;

·        Message history;

·        Comments;

·        Responses;

·        Lead status;

·        Tags;

·        Campaign source;

·        Interaction history; and

·        Other information provided through the applicable workflow.

Users are responsible for ensuring they have the necessary rights, permissions, notices, and legal basis to collect and process information about their leads or contacts.

Snapdm does not permit users to use the Platform to unlawfully collect, sell, misuse, or exploit personal information.

15. AI Tools

Snapdm may provide AI-powered tools such as:

·        Script writing;

·        Content ideas;

·        Captions;

·        Content calendars;

·        Competitor analysis;

·        Content repurposing;

·        Video-related tools;

·        SEO-related tools;

·        Marketing assistance;

·        Campaign assistance; and

·        Other AI features.

When you use AI features, we may process the information you submit to the relevant AI tool, including prompts, Content, instructions, files, or other inputs.

We use such information to provide the requested AI functionality, maintain security, prevent abuse, troubleshoot issues, and improve the Service where permitted.

AI outputs may be inaccurate or unsuitable. Users should not submit highly sensitive information to AI tools unless the relevant feature specifically supports such information.

16. Advertising and Ads OS

Snapdm may provide advertising and Campaign-management Services through Ads OS.

When a Brand uses these Services, we may process:

·        Campaign information;

·        Campaign objective;

·        Budget;

·        Targeting information;

·        Advertising Content;

·        Audience information;

·        Lead information;

·        Conversion information;

·        Performance data;

·        Views;

·        Clicks;

·        Leads;

·        Sales;

·        Attribution information;

·        Billing information; and

·        Other information required to provide the advertising Service.

Depending on the Campaign and integrations used, some information may be processed through third-party advertising platforms.

Snapdm does not guarantee advertising performance.

17. Technical and Usage Information

We automatically collect certain technical and usage information when you use Snapdm.

This may include:

·        IP address;

·        Browser type;

·        Operating system;

·        Device information;

·        Device identifiers;

·        Application version;

·        Language;

·        Time zone;

·        Login times;

·        Session information;

·        Pages or features accessed;

·        Usage patterns;

·        Error reports;

·        Diagnostic information;

·        API activity;

·        Performance information; and

·        Security-related information.

We use this information to operate, secure, troubleshoot, analyze, and improve Snapdm.

18. Cookies and Similar Technologies

Snapdm may use cookies, pixels, local storage, SDKs, and similar technologies.

These technologies may be used for:

·        Authentication;

·        Security;

·        Session management;

·        Preferences;

·        Analytics;

·        Performance;

·        Product functionality;

·        Fraud prevention; and

·        Other legitimate purposes.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may control certain cookie preferences through your browser or available Snapdm settings.

19. Notifications

If you enable notifications, Snapdm may process device identifiers, app identifiers, push notification tokens, and related information.

Notifications may include:

·        Account alerts;

·        Campaign updates;

·        Creator or Brand activity;

·        Payment or payout updates;

·        Subscription reminders;

·        Security alerts;

·        Product updates;

·        Support notifications; and

·        Important Service communications.

You may control certain notification permissions through your device settings.

20. How We Use Personal Information

We may use personal information to:

1.     Create and manage accounts;

2.     Provide Snapdm Services;

3.     Connect authorized third-party accounts;

4.     Operate social-media automations;

5.     Send authorized messages;

6.     Manage Creator profiles;

7.     Manage Brand profiles;

8.     Operate Campaigns;

9.     Facilitate Brand–Creator collaboration;

10.  Process Campaign Deliverables;

11.  Review and moderate Campaigns;

12.  Process Creator payouts;

13.  Process Brand payments and Credit;

14.  Facilitate physical-product shipments;

15.  Manage Campaign disputes;

16.  Provide AI-powered tools;

17.  Provide advertising and Ads OS functionality;

18.  Provide analytics and reporting;

19.  Provide customer support;

20.  Authenticate users;

21.  Prevent fraud and abuse;

22.  Protect account and Platform security;

23.  Detect unauthorized activity;

24.  Maintain and improve the Service;

25.  Develop new products and features;

26.  Communicate Service-related information;

27.  Process subscriptions and billing;

28.  Comply with legal obligations;

29.  Enforce our Terms and policies; and

30.  Protect Snapdm, our users, and third parties.

21. Legal Bases for Processing

Where laws such as the GDPR or other similar privacy laws apply, we may process personal information based on one or more lawful bases, including:

·        Performance of a contract;

·        Your consent;

·        Legitimate interests;

·        Compliance with legal obligations;

·        Protection of rights and security; and

·        Other lawful bases available under applicable law.

Where consent is required, we will seek it in accordance with applicable law.

Where processing is based on consent, you may withdraw consent subject to applicable legal and operational limitations.

22. Sharing of Personal Information

We may share personal information with:

22.1 Service Providers

We may use third-party providers for:

·        Hosting;

·        Cloud infrastructure;

·        Databases;

·        Authentication;

·        Email;

·        Notifications;

·        Analytics;

·        AI services;

·        Payment processing;

·        KYC and identity verification;

·        Fraud prevention;

·        Customer support;

·        Security; and

·        Other infrastructure necessary to provide Snapdm.

These providers may process information on our behalf and subject to appropriate contractual or other safeguards.

22.2 Brands and Creators

Where necessary to operate a Campaign, we may share relevant information between Brands and Creators.

For example, this may include:

·        Creator profile information;

·        Campaign participation information;

·        Deliverables;

·        Campaign feedback;

·        Communication;

·        Performance information; and

·        Shipping information where necessary for product delivery.

We do not authorize Brands or Creators to use information obtained through Snapdm for unrelated purposes.

22.3 Payment and Financial Providers

We may share necessary information with payment processors, banks, payout providers, and other financial service providers to process payments, refunds, payouts, fraud checks, and related transactions.

22.4 Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

·        Comply with applicable law;

·        Respond to lawful requests;

·        Protect rights and safety;

·        Investigate fraud;

·        Prevent abuse;

·        Enforce our Terms; or

·        Protect Snapdm, our users, or third parties.

22.5 Business Transfers

If Snapdm is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

23. Creator and Brand Information Sharing

Snapdm operates a marketplace that may require information to be shared between Brands and Creators.

For example, when a Creator applies for or participates in a Campaign, the relevant Brand may receive information needed to evaluate, communicate with, and work with that Creator.

Likewise, a Creator may receive relevant Brand and Campaign information necessary to complete a Campaign.

Snapdm will seek to limit such sharing to information reasonably necessary for the relevant purpose.

24. Shipping Address Privacy

A Creator's shipping address is personal information.

When a Brand requests an address through Snapdm for a Campaign, the address is provided for the relevant Campaign purpose.

Brands must:

·        Use the address only for legitimate Campaign-related purposes;

·        Not sell or distribute the address;

·        Not use the address for unrelated marketing;

·        Not use the information for harassment or unauthorized contact; and

·        Take reasonable measures to protect the information.

Snapdm may restrict access to shipping information and may take action against users who misuse it.

25. International Data Transfers

Snapdm and its service providers may process information in India and other countries where our infrastructure, service providers, or technology partners operate.

Where personal information is transferred across borders, we will take steps required by applicable law to provide appropriate protection.

Third-party providers may have their own data-processing and international-transfer arrangements.

26. Data Security

We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include:

·        Access controls;

·        Authentication;

·        Encryption or secure transmission where appropriate;

·        Monitoring;

·        Logging;

·        Security reviews;

·        Infrastructure protections;

·        Backup controls; and

·        Other appropriate technical and organizational measures.

However, no internet transmission, storage system, or electronic service can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and access information.

27. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

·        Provide Services;

·        Maintain accounts;

·        Process payments;

·        Process Creator payouts;

·        Complete Campaigns;

·        Prevent fraud;

·        Resolve disputes;

·        Maintain security;

·        Comply with legal obligations;

·        Maintain financial and tax records;

·        Enforce agreements; and

·        Protect legitimate business interests.

Different categories of information may be retained for different periods.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law and legitimate retention requirements.

28. Account Deletion

You may request deletion of your Snapdm account and associated personal information.

In-app path:
Settings → Legal → Delete Account

You may also submit a request through:

Data Deletion:
https://snapdm.app/data-deletion-policy

After receiving a valid deletion request, we will take reasonable steps to delete or anonymize personal information associated with the account, except where retention is required or permitted for:

·        Legal compliance;

·        Tax;

·        Accounting;

·        Fraud prevention;

·        Security;

·        Dispute resolution;

·        Payment records;

·        Enforcement of agreements;

·        Backup systems; or

·        Other legitimate purposes permitted by law.

Deletion of your Snapdm account may not automatically cancel subscriptions purchased through third-party platforms such as Apple. Such subscriptions must be cancelled through the applicable platform.

29. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including rights to:

·        Access information;

·        Correct inaccurate information;

·        Request deletion;

·        Request information about processing;

·        Withdraw consent where applicable;

·        Restrict or object to certain processing;

·        Request portability where applicable;

·        Submit a complaint; and

·        Exercise other rights available under applicable law.

Certain rights may be subject to legal exceptions or limitations.

To exercise applicable rights, contact us using the information provided below.

We may need to verify your identity before processing certain requests.

30. Consent Withdrawal

Where processing is based on consent, you may withdraw consent through available Snapdm controls or by contacting us.

Withdrawal of consent does not affect processing that occurred lawfully before withdrawal.

Withdrawal may also affect our ability to provide certain Services that require the relevant information or permission.

For example, disconnecting a third-party social account may prevent certain Snapdm automation or analytics features from working.

31. Third-Party Links and Services

Snapdm may contain links or integrations to third-party websites and services.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

You should review the privacy policies of those third parties before providing them with personal information.

32. Children's Privacy

Snapdm is not directed to children under the age at which parental consent is required under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to Snapdm inappropriately, please contact us so that we can investigate and take appropriate action.

33. Marketing Communications

We may send service-related communications necessary to operate your account.

Where permitted by law, we may also send product updates, announcements, educational content, or promotional communications.

You may unsubscribe from promotional communications using the available unsubscribe mechanism.

Unsubscribing from promotional communications will not necessarily stop essential account, security, billing, Campaign, or Service-related communications.

34. Automated Decision-Making and Moderation

Snapdm may use automated systems to assist with:

·        Fraud detection;

·        Abuse detection;

·        Campaign moderation;

·        Security;

·        Content review;

·        Account protection;

·        Spam prevention;

·        Payment risk assessment; and

·        Service optimization.

Automated systems may flag activity for further review.

Where appropriate, Snapdm may conduct human review or request additional information before making a final decision.

35. Data Related to Campaign Disputes

If a Brand or Creator raises a dispute, Snapdm may process information necessary to investigate and resolve that dispute.

This may include:

·        Messages;

·        Deliverables;

·        Drafts;

·        Campaign requirements;

·        Review history;

·        Payment information;

·        Payout information;

·        Shipping information;

·        Product information;

·        Screenshots;

·        Account activity;

·        Supporting documents; and

·        Other relevant evidence.

This information may be retained for as long as reasonably necessary to resolve the dispute, enforce agreements, prevent abuse, and comply with legal requirements.

36. Fraud and Abuse Prevention

Snapdm may collect and analyze information to detect and prevent:

·        Fraud;

·        Fake engagement;

·        Fake Campaign activity;

·        Payment fraud;

·        Account abuse;

·        Unauthorized access;

·        Manipulation of views, leads, or sales;

·        Fraudulent Deliverables;

·        Unauthorized work;

·        Spam;

·        Platform abuse; and

·        Other prohibited activity.

This may include analyzing account activity, Campaign activity, device information, transaction information, Content, and technical information.

37. Business and Legal Records

We may retain certain information for accounting, taxation, audit, regulatory, contractual, legal, and business purposes.

Such information may include:

·        Invoices;

·        Payment records;

·        Payout records;

·        Campaign records;

·        Contracts;

·        Communications;

·        Verification records;

·        Dispute records; and

·        Other business records.

Retention may continue after account deletion where required or permitted by applicable law.

38. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

·        New Services;

·        New data practices;

·        New integrations;

·        Changes in law;

·        Security improvements;

·        Product changes; or

·        Business requirements.

When we update this Policy, we will update the "Last Updated" date.

For material changes, we may provide additional notice through the Platform, email, or another reasonable method where appropriate.

Your continued use of Snapdm after the updated Privacy Policy becomes effective will be subject to the updated Policy, to the extent permitted by law.

39. Contact and Privacy Requests

If you have questions about this Privacy Policy or want to exercise applicable privacy rights, contact us at:

ONE WEBSOFT PRIVATE LIMITED

Address:
Ground Floor 101, Hanumaan Nagar, Patna, Bihar 800001, India

Email:
help@snapdmapp.com

For account deletion:

In-app:
Settings → Legal → Delete Account

Data deletion request:
https://snapdm.app/data-deletion-policy

40. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable privacy and data-protection laws.

Where mandatory privacy rights or requirements apply to you, those requirements will prevail over any inconsistent provision of this Policy to the extent required by law.