We’re here to help you use Snapdm, resolve account or billing issues, and answer questions about our products and services.

Contact Us

For support, account-related questions, technical issues, privacy requests, or other inquiries, contact us at:

Email: help@snapdmapp.com

Business Hours: Monday–Saturday, 10:00 AM–5:00 PM IST

Phone: +91 62093 71249

Business Address

ONE WEBSOFT PRIVATE LIMITED
Ground Floor 101, Hanumaan Nagar
Patna, Bihar 800001
India

Product & Technical Support

For technical issues, onboarding assistance, account problems, campaign-related issues, or questions about Snapdm features, please contact our support team.

To help us resolve your issue faster, include:

·        The email address associated with your Snapdm account

·        A clear description of the issue

·        What you expected to happen

·        Relevant screenshots or error messages

·        Campaign or transaction details, where applicable

Never share your password, authentication codes, API keys, or other confidential security credentials with our support team.

Account & Billing Support

For subscription, payment, invoice, refund, or billing-related questions, you may contact us at help@snapdmapp.com.

Where available, subscription and account management options can also be accessed directly through your Snapdm dashboard.

Refund requests are handled according to our Refund & Cancellation Policy.

Creator & Brand Support

If you are using Snapdm's Creator or Brand features, you can contact us regarding:

·        Campaign participation

·        Campaign submissions and reviews

·        Creator payouts

·        Campaign Credit

·        Product shipping and returns

·        Brand–Creator disputes

·        Account or KYC issues

·        Campaign-related restrictions or decisions

Snapdm may review campaign-related issues and take appropriate action in accordance with its Terms of Service and applicable policies.

Privacy Requests

If you want to exercise a privacy right, including requesting access to, correction of, or deletion of your personal information, contact us at:

help@snapdmapp.com

Please clearly mention “Privacy Request” in your message so that we can route your request appropriately.

For more information about how Snapdm collects, uses, stores, and shares personal information, please refer to our Privacy Policy.

Bug Reports & Feedback

We welcome bug reports, feature suggestions, and product feedback.

When reporting a technical issue, providing the following information can help us investigate it faster:

·        Steps to reproduce the issue

·        Browser or device information

·        Screenshots or screen recordings

·        Relevant error messages

·        Approximate time the issue occurred

What Support Does Not Cover

Snapdm support does not provide:

·        Legal, tax, accounting, or financial advice

·        Guarantees regarding third-party platform policies or enforcement

·        Guarantees that a campaign, advertisement, creator account, or social-media account will achieve a particular result

·        Custom development unless separately agreed in writing

·        Assistance with bypassing platform restrictions, security measures, or applicable policies

Third-party platforms may independently change their APIs, policies, permissions, features, or enforcement practices. Snapdm cannot guarantee their availability or continued functionality.

Important Policies

For information about your rights and responsibilities when using Snapdm, please review:

·        Privacy Policy

·        Terms of Service

·        Refund & Cancellation Policy

These policies form an important part of your use of Snapdm's services.

Company Information

Snapdm is operated by:

ONE WEBSOFT PRIVATE LIMITED

Registered/Business Address:
Ground Floor 101, Hanumaan Nagar
Patna, Bihar 800001
India

Support Email: help@snapdmapp.com

Phone: +91 62093 71249

Response Times

We aim to respond to support requests during our business hours. Response times may vary depending on the nature and complexity of the request.

Some matters—including payment disputes, privacy requests, campaign disputes, KYC reviews, fraud investigations, and third-party platform issues—may require additional time for review.

Contact

For any questions or support requests, contact:

help@snapdmapp.com

We’ll do our best to assist you and direct your request to the appropriate team.