Terms of Service

These Terms of Service (“Terms”) govern your access to and use of SnapDM, including our website, mobile applications, dashboard, automation tools, messaging workflows, analytics, billing features, and related services (collectively, the “Service”).

SnapDM is operated by ONE WEBSOFT PRIVATE LIMITED (“SnapDM,” “we,” “us,” or “our”). By creating an account, accessing the Service, connecting a social media account, purchasing a subscription, or using any SnapDM feature, you agree to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

1. Who may use SnapDM

You may use SnapDM only if you are legally able to enter into a binding agreement.

You are responsible for ensuring that your use of SnapDM complies with all laws, platform rules, and third-party terms that apply to you, your business, your content, your audience, and your connected accounts.

If you use SnapDM on behalf of a company, agency, client, brand, creator, or other organization, you represent that you have authority to accept these Terms and manage the connected accounts on their behalf.

You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

2. What SnapDM does

SnapDM provides software tools that help users configure and manage automation workflows connected to authorized social media and messaging accounts. Features may include, depending on your plan and product availability:

·       Comment-to-DM automation

·       DM automation workflows

·       Story reply automation

·       Keyword-based automation

·       Lead collection and contact management

·       Link tracking and analytics

·       Creator and business workspace features

·       Scheduling, publishing, and content workflow tools

·       Team, account, and workspace management

·       Subscription and billing management

·       Training, templates, and product education

SnapDM does not operate your social media account on its own. You choose what accounts to connect, what automations to create, what messages to send, and how features are configured.

We may add, modify, limit, suspend, or remove features from time to time, including for security, compliance, product improvement, or third-party platform changes.

3. Relationship with third-party platforms

SnapDM may integrate with third-party platforms, including Meta, Instagram, Facebook, payment providers, analytics providers, notification providers, hosting providers, and other technology services.

Your use of any third-party platform remains subject to that platform’s own terms, policies, API rules, permissions, limits, review processes, and enforcement decisions.

You agree that:

·       You are responsible for complying with Instagram, Meta, and other applicable platform rules.

·       You will only connect accounts that you own or are authorized to manage.

·       You will not use SnapDM to bypass platform restrictions, API limits, anti-spam rules, or security controls.

·       Platform features may stop working, change, become limited, or require reauthorization if a third-party platform changes its APIs, policies, permissions, review requirements, rate limits, or enforcement practices.

·       SnapDM is not responsible for actions taken by third-party platforms, including account restrictions, reduced reach, permission revocation, API limitation, suspension, takedowns, disconnections, delays, failed delivery, policy enforcement, or account bans.

SnapDM is an independent software service. References to Instagram, Meta, Facebook, or other third-party platforms are descriptive and do not mean that SnapDM is owned by, operated by, endorsed by, or officially controlled by those third parties, unless expressly stated in writing by us.

4. Account creation and responsibilities

To use certain features, you may need to create an account and provide accurate information such as your name, email address, phone number, business details, workspace details, and billing information.

You agree to:

·       Provide accurate and current account information.

·       Keep your password and login credentials confidential.

·       Immediately notify us if you suspect unauthorized access.

·       Maintain accurate billing and contact information.

·       Use SnapDM only for lawful and authorized purposes.

·       Be responsible for all users, team members, clients, contractors, or other people who access SnapDM through your account or workspace.

We may refuse, suspend, limit, or terminate access if we believe your account is being used in a way that violates these Terms, third-party platform rules, applicable law, or the security or integrity of the Service.

5. Connected accounts and permissions

When you connect a social media account, you authorize SnapDM to access and process the account data needed to provide the features you enable. This may include account metadata, posts, comments, messages, story replies, automation triggers, media identifiers, conversations, analytics, contacts, and related information, depending on the permissions granted and features used.

You are responsible for:

·       Ensuring you have the right to connect the account.

·       Ensuring your automations comply with applicable platform rules.

·       Reviewing automation messages before enabling them.

·       Monitoring account activity and disabling workflows when needed.

·       Keeping permissions, access tokens, and account connections current.

If a connected account is disconnected, expired, restricted, or no longer authorized, some features may stop working until the connection is restored.

6. Acceptable use

You agree not to use SnapDM to:

·       Violate any law, regulation, third-party right, or platform policy.

·       Send spam, unsolicited messages, deceptive messages, harassment, abuse, or harmful content.

·       Impersonate another person, brand, platform, or organization.

·       Mislead users about your identity, offers, products, pricing, or relationship with any platform.

·       Collect personal data without proper rights, notice, consent, or legal basis.

·       Send malware, phishing messages, scams, fraudulent promotions, or misleading links.

·       Promote illegal goods, restricted services, adult exploitation, hate, violence, or harmful activity.

·       Circumvent security measures, rate limits, API restrictions, anti-abuse systems, or usage limits.

·       Reverse engineer, scrape, copy, resell, sublicense, or redistribute SnapDM without permission.

·       Attempt to gain unauthorized access to SnapDM, other users’ accounts, our systems, or third-party systems.

·       Use automation in a way that may damage platform trust, user experience, recipient safety, or SnapDM’s infrastructure.

·       Use SnapDM for activities that may trigger platform enforcement due to misuse, spam, mass messaging, deceptive engagement, or policy violations.

We may suspend or terminate accounts, automations, workspaces, or specific features if we believe misuse has occurred or if continued access creates legal, platform, security, operational, or reputational risk.

7. User content and automation messages

You retain ownership of the content, messages, keywords, automations, media, links, workflows, templates, and other materials you create or upload through SnapDM (“User Content”).

By using SnapDM, you grant us a limited license to host, store, process, transmit, display, and use User Content only as needed to operate, secure, support, analyze, and improve the Service.

You represent that you have the necessary rights and permissions to use and process User Content through SnapDM.

You are solely responsible for:

·       The accuracy and legality of your User Content.

·       The messages and replies sent through your automations.

·       The products, offers, claims, promotions, links, or content you send to users.

·       Obtaining any required consent from message recipients.

·       Handling customer inquiries, complaints, opt-outs, and legal requests related to your content.

SnapDM does not guarantee that any automation, message, reply, link, campaign, or workflow will produce any specific result.

8. No guarantee of results

SnapDM provides software tools and automation infrastructure. We do not guarantee:

·       Follower growth

·       Sales

·       Revenue

·       Leads

·       Reach

·       Engagement

·       Conversions

·       Account approval

·       Message delivery

·       Platform permission approval

·       Platform account safety

·       Avoidance of restrictions, bans, or policy enforcement

Your results depend on many factors outside our control, including your content, offers, audience, account history, platform policies, message quality, compliance practices, market conditions, and third-party systems.

9. Plans, subscriptions, and billing

SnapDM may offer free plans, paid plans, trials, promotional offers, monthly subscriptions, yearly subscriptions, add-ons, or usage-based limits.

Available plans, features, limits, prices, billing cycles, and payment methods may vary by platform, region, account type, offer, and availability.

Paid features may require an active subscription. If your subscription expires, is canceled, fails payment, is refunded, or is downgraded, access to paid features may be reduced, suspended, or limited according to your plan status.

We may change plan names, pricing, features, limits, or billing terms from time to time. Any changes will apply according to applicable law, platform rules, and the terms shown at checkout or renewal.

10. Apple App Store subscriptions

If you purchase a SnapDM subscription through the Apple App Store or inside the iOS app, payment will be processed by Apple through Apple In-App Purchase.

For Apple App Store subscriptions:

·       The subscription title, duration, and price are shown before purchase.

·       Subscriptions may renew automatically unless canceled.

·       Your Apple Account may be charged for renewal within 24 hours before the end of the current subscription period, according to Apple’s rules.

·       You can manage or cancel your subscription in your Apple Account settings.

·       Refund requests for Apple purchases are handled by Apple according to Apple’s policies.

·       SnapDM cannot directly cancel, refund, or modify Apple-managed subscriptions outside of the options Apple provides.

·       Apple’s App Store terms, Apple’s standard EULA, and applicable Apple policies may also apply to your use of the iOS app and in-app purchases.

If there is a conflict between these Terms and Apple’s required App Store terms for Apple-managed purchases, Apple’s required terms will apply to the extent required by Apple.

11. Web, Android, and other payment methods

For purchases made outside the Apple iOS app, SnapDM may use payment providers such as Razorpay or other third-party processors.

Payments may be subject to the terms, fees, taxes, refund rules, and processing timelines of the relevant payment provider.

You authorize us and our payment processors to charge the applicable fees, taxes, and other charges for the plan or service you select.

We do not store full card numbers, UPI details, or complete payment instrument information. Payment information is handled by third-party payment providers according to their own terms and privacy policies.

12. Cancellation, renewal, and refunds

You may cancel your subscription according to the cancellation method available for the platform through which you purchased.

For iOS App Store subscriptions, cancellation must be managed through your Apple Account settings.

For web or Android subscriptions, cancellation may be available through the SnapDM billing dashboard, payment provider portal, or customer support, depending on the payment method used.

Cancellation usually takes effect at the end of the current billing period unless otherwise required by law or stated by the payment provider.

Refund eligibility depends on the purchase platform, payment provider, plan terms, applicable law, and our Refund Policy.

Refund Policy: https://snapdm.app/refund

We may refuse refunds where permitted by law if the service has been used, the billing period has already started, the issue resulted from platform policy enforcement, or the request does not meet the applicable refund terms.

Nothing in these Terms limits any mandatory consumer rights that apply in your country or region.

13. Trials and promotional offers

We may offer trials, discounts, coupons, limited-time offers, or promotional pricing.

Trial and promotional offers may be subject to additional terms, eligibility requirements, duration limits, regional availability, and platform rules.

If a trial converts into a paid subscription, the applicable price and billing cycle will be shown before purchase or according to the platform’s checkout process.

We may modify, suspend, or end trials and promotions at any time where permitted by law.

14. Usage limits and fair use

Plans may include limits on accounts, automations, messages, workflows, contacts, team members, analytics, AI usage, publishing, storage, API usage, or other features.

We may apply fair-use limits, rate limits, abuse-prevention controls, platform safety controls, and technical restrictions to protect SnapDM, users, connected accounts, third-party platforms, and recipients.

If your usage is unusually high, harmful, abusive, risky, or outside normal expected use, we may limit, throttle, suspend, or require an upgraded plan.

15. Service availability and changes

We work to keep SnapDM reliable, but we do not guarantee uninterrupted, error-free, or always-available access.

The Service may be affected by:

·       Maintenance

·       Updates

·       Bugs

·       Internet issues

·       Payment provider issues

·       Hosting provider issues

·       Third-party API changes

·       Meta or Instagram outages

·       Platform permission changes

·       Account disconnections

·       Security incidents

·       Events outside our control

We may modify, disable, suspend, or discontinue parts of the Service at any time, including to comply with law, platform requirements, security needs, or product changes.

16. Beta, experimental, and preview features

Some features may be labeled as beta, preview, experimental, early access, or similar. These features may be less stable, may change frequently, may be removed, and may not work as expected.

Use beta or experimental features at your own risk.

17. Support

We may provide support through email, in-app support, help pages, chat, documentation, or other channels.

Support availability may vary by plan and region.

We may ask for account information, screenshots, logs, or other details to investigate issues. Do not share passwords, private tokens, secret keys, or sensitive credentials through support channels.

Support does not include legal advice, platform policy guarantees, marketing guarantees, custom development, or account recovery from third-party platforms unless separately agreed in writing.

Support email: help@snapdmapp.com

18. Privacy

Your use of SnapDM is also governed by our Privacy Policy, which explains how we collect, use, store, share, and protect personal information.

Privacy Policy: https://snapdm.app/privacy-policy

By using SnapDM, you agree that we may process information as described in our Privacy Policy and as necessary to provide the Service.

19. Account deletion

You may request deletion of your SnapDM account and associated personal data through the in-app account deletion path or through our data deletion request page.

In-app path: Settings → Legal → Delete Account

Data deletion request page: https://snapdm.app/data-deletion-policy

We may retain certain information where required or permitted for legal compliance, tax, billing, fraud prevention, dispute resolution, security, audit, backup, or legitimate business purposes.

Deleting your SnapDM account may not cancel an active Apple App Store subscription. If you purchased through Apple, you must manage or cancel the subscription through your Apple Account settings.

20. Intellectual property

SnapDM, including our software, dashboard, mobile app, website, design, features, branding, templates, workflows, documentation, logos, and other materials, is owned by us or our licensors and is protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use SnapDM for your own business or creator workflow during the term of your account or subscription.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, scrape, or create derivative works from SnapDM unless expressly permitted by law or by us in writing.

21. Feedback

If you provide feedback, suggestions, ideas, or feature requests, you allow us to use them without restriction or compensation to you. We are not required to treat feedback as confidential.

22. Suspension and termination

We may suspend, restrict, or terminate your access to SnapDM if:

·       You violate these Terms.

·       You violate third-party platform policies.

·       You fail to pay fees.

·       Your payment is disputed, reversed, refunded, or charged back.

·       Your use creates legal, security, spam, abuse, platform, or operational risk.

·       We are required to do so by law, platform requirement, court order, payment provider, or government authority.

·       We detect suspicious, fraudulent, misleading, or harmful activity.

You may stop using SnapDM at any time. Certain obligations will survive termination, including payment obligations, intellectual property rights, disclaimers, limitations of liability, indemnification, and dispute provisions.

23. Disclaimers

SnapDM is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, reliability, and performance.

We do not warrant that:

·       The Service will be uninterrupted or error-free.

·       Automations will always run successfully.

·       Messages will always be delivered.

·       Third-party APIs will remain available.

·       Connected accounts will remain approved or unrestricted.

·       Analytics will be perfectly accurate.

·       Any specific business result will occur.

24. Limitation of liability

To the maximum extent permitted by law, SnapDM, its directors, officers, employees, contractors, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, customers, goodwill, data, business opportunity, or platform access.

To the maximum extent permitted by law, our total liability for any claim relating to the Service will not exceed the amount you paid to SnapDM for the Service in the twelve (12) months before the event giving rise to the claim, or INR 10,000, whichever is lower, unless a different limit is required by applicable law.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

25. Indemnification

You agree to defend, indemnify, and hold harmless SnapDM, its directors, officers, employees, contractors, affiliates, suppliers, and service providers from any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from or relating to:

·       Your use of the Service.

·       Your User Content.

·       Your automations, messages, links, offers, or campaigns.

·       Your connected accounts.

·       Your violation of these Terms.

·       Your violation of law or third-party rights.

·       Your violation of platform terms, API policies, or messaging rules.

·       Your misuse of SnapDM or connected platforms.

26. Governing law and jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law rules.

Subject to any mandatory consumer protection laws that apply to you, the courts located in Patna, Bihar, India will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Service.

27. Changes to these Terms

We may update these Terms from time to time. When we make changes, we will update the “Last updated” date above.

If changes are material, we may provide additional notice through the Service, email, or other reasonable means.

Your continued use of SnapDM after updated Terms become effective means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service.

28. Contact us

If you have questions about these Terms, please contact us:

Company: ONE WEBSOFT PRIVATE LIMITED
Address: Ground Floor 101, Hanumaan Nagar, Patna, Bihar 800001, India
Support email: help@snapdmapp.com
Website: https://snapdm.app
Terms of Service: https://snapdm.app/terms-of-service
Privacy Policy: https://snapdm.app/privacy-policy