Why This Matters

Instagram conversations are rarely predictable.

People ask questions differently, use different capitalization, and often include additional context in their messages.

By making keyword matching smarter, SnapDM can better understand customer intent and ensure automations trigger when they should.

The result:

• More conversations automated

• Fewer missed leads

• Better customer experience

• Higher automation reliability

This update lays the foundation for more advanced automation capabilities coming in future releases.

Thank you to everyone who shared feedback after our launch. Your suggestions directly helped shape this improvement.